Skip to main content

Report: Nintendo Will Fix Broken Joy-Cons For Free, Refund Prior Repairs

Illustration: 0 Noctis 0

Following continued reports that the Nintendo Switch’s Joy-Con controllers are “drifting”, a Vice story today claims that Nintendo is instructing its customer service representatives to repair the controllers for free, no questions asked. And anyone who has previously paid to get one repaired will now be refunded.

Speaking with “a source familiar with Nintendo’s updated customer support documentation”, the Vice report says the company’s internal documents now include the lines:

Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair [...] confirm the prior repair and then issue a refund.

Advertisement

Nintendo’s only statement on the issue was earlier this week, and was simply a vague recommendation that anyone affected by the issue visit the company’s support website. If the changes listed in this story have indeed been made, that would indicate Nintendo is now taking the matter a lot more seriously.

“Joy-Con drift” is an issue where the thumbsticks on Nintendo’s Switch controllers detect movement and begin to “drift”, even when the player is not touching the controller.

Advertisement

We’ve contacted Nintendo for comment.

Labels:

Comments

Post a Comment

Popular posts from this blog

Lisboa Board Game Review

Designed by: Vital Lacerda Published by: Eagle Gryphon Games Players: 1-4 Playtime: 60-120 Minutes Review copy supplied free of charge by Asmodee UK Jesus Christ, I have absolutely no idea where to even start with Lisboa, the latest table-hogging, mind-destroying eurogame from the highly respected Vital Lacerda. I’ve reviewed one game from Vital previously and utterly adored its lavish production values and stellar gameplay, but damn was it hard to review simply due to the way every mechanic tied to everything else. To explain one thing meant having to digress into about a billion other things before stumbling back to the original topic like a drunk emerging from a pub lock-in. It was confusing. Lisboa is just as complex and tricky to discuss, so please forgive me as I muddle through talking about Lacerda’s latest attempt to turn my already worryingly overheating brain into a melting pot of pink goo. The entire game is based around Lisbon, which is actually Lacerda’s hometown an...
Post a Comment
Read more

Lobotomy Board Game Review

Designed by: Sebastian Kozak, Michal Kozak, Michal Marciniak, Maciej Owsianny Published by: Titan Forge Games Players: 1-5 Playtime: 60-180 minutes Review copy supplied free of charge by Esdevium Games. Lobotomy is not a small game by any means, dominating the table its placed upon after its lengthy and somewhat tiring setup process. Nor is it an easy game to enjoy at times. It’s fiddly with a myriad of individually simple rules that as a whole can be difficult to remember and constantly send you flicking through the poorly laid out rulebook. It would be easy to dismiss Lobotomy right there, but I’ve enjoyed fiddly games before. In fact one of the earliest board game reviews I did was on Arkham Horror, an intricate mess of mechanics, rules and dice rolling that takes ages to setup and that loves to make you reach for the rulebook. So I persevered. Was it worth it? Kind of. Lobotomy, as its name would suggest, takes place entirely in an asylum for the insane, and as the players y...
Post a Comment
Read more

Scythe Board Game Review

Designed by: Jamey Stegmaier Published by: Stonemaier Games Players: 1-5 Playtime: 90-120 Minutes Review copy supplied free of charge by Esdevium Games. You don’t gently put Scythe down on a table like a baby that must be coddled. Oh no, instead you thump it down with authority, the sizable box dominating the space and demanding that all present pay attention to its beautiful artwork! And then you open the lid revealing decks of cards, wooden pieces, plastic miniatures and a variety of tokens, as well as a substantial board and a bunch of other stuff. It’s a veritable feast of components. Despite its size and somewhat daunting visage, however, Scythe is actually quite easy to learn; every turn you choose one of four quadrants on your player board and perform one, two or none of the actions there. Simple. Well, kind of. Scythe is a 4X game – which means it wants you to explore, expand, extort and exterminate – set within a unique world that mixes agricultural farming with towerin...
Post a Comment
Read more